Support & Services

> Hi, how can we help?
We are with you right from the start - from that first call where we help you craft your AI worker, to managing all the heavy lifting of development and operations if you need it. Plus, we're here for any training and consulting to get you up to speed. Our goal is to make you 100% happy and productive on our platform.
Initial Assessment »
Our initial assessment for new customers is a complimentary 1-hour online call. During this session, we discuss your AI workforce goals and objectives, the specific roles and responsibilities you aim to automate with AI workers, and consider your budget, timeline, resources, and infrastructure needs. The objective is to gain a clear understanding of the process, capabilities, timing, and resources required to develop your AI worker.
Support »
Get supported by the people who build Humatron and work on our platform every day. Our support packages are tailored for engineering and data science teams building their own AI workers. Humatron has built and deployed number of our own AI workers and we have a deep expertise that we can support you with.
We offer three support packages:
basicstandardpremium
support hours9x59x524x7
initial response4 hours2 hours1 hour
support incidentsunlimitedunlimitedunlimited
support accounts124
hot bug fixes
production support
support channelsportalportal, zoomportal, zoom
Building AI Worker »
This fixed price professional service engagement is tailored to assist customers in developing their first AI worker. Our team provides comprehensive support, from initial concept to final implementation. We focus on understanding your unique requirements and objectives, applying our expertise in AI to build your first AI worker.
This service is ideal for organizations venturing into AI, offering the necessary guidance and technical know-how to successfully build and integrate your first AI worker.
Consulting »
Our T&M consulting services are always customized to meet the unique needs of each client. We offer both short-term and long-term engagements, with the flexibility to work onsite or remotely. Our expertise extends to collaborating with third-party partners in regulated sectors such as federal, healthcare, and defense.
We primarily serve clients in the following industries:
FINANCE
TELCOS
TRANSPORTATION
HEALTHCARE
RETAIL
MANUFACTURING
SOFTWARE
OIL & GAS
Our engagements typically fall into the following categories:
1 - first project
This consulting engagement is designed to assist customers in building their first AI worker. We offer expert guidance through every stage of development, from conceptualization to deployment. Our team works closely with clients to understand their specific needs and objectives.
Whether you're new to AI or looking to expand your capabilities, our consultancy provides support needed to successfully create and implement your first AI worker.
2 - AI workforce adoption
This engagement focuses on assisting customers in seamlessly integrating AI solutions into their workforce. We provide strategic guidance on adopting AI technologies, ensuring a smooth transition and maximum efficiency gains.
Our team offers expertise in change management, training, and system integration, tailoring our approach to meet your organization's specific needs. With our services, you can confidently navigate the challenges of adopting AI, enhancing productivity and innovation within your workforce.
3 - AI workforce TCO/ROI
This service is designed to help customers reduce the Total Cost of Ownership (TCO) and increase the Return on Investment (ROI) of their AI workforce. Our approach focuses on streamlining AI operations, enhancing system efficiency, and identifying cost-saving opportunities.
We provide strategic insights and practical solutions to optimize your AI investments, ensuring they deliver maximum value and performance. With our expertise, you can achieve a more cost-effective and profitable AI workforce, aligning technology investments with your business objectives.
Fully Managed AI Worker »
This professional service engagement offers a comprehensive solution for building and managing an AI worker. We not only assist in the creation of your AI worker, tailored to your specific needs and goals, but also provide full management of its deployment, operation, and ongoing curation. Our team ensures seamless integration and efficient functioning of your AI worker, handling all aspects from technical setup to continuous improvement and maintenance.
This service is ideal for organizations seeking a turnkey AI workforce solution with expert management and sustained operational excellence. This service includes fixed price component as well as ongoing maintenance & support fees.